• Free postage on orders above £10
  • 30 day returns policy on all of our jewellery
£ GBP

Returns

Our refund and exchange policy

We are happy to provide the option of a full refund or exchange if the goods you receive are unsuitable or are no longer required. A  refund can be processed providing that you request this within 30 days from the date of dispatch.

We will make all refunds as soon as is reasonably possible and at the latest within 30 days of agreeing to offer the refund. Goods must be returned unworn and resaleable; we request that you take appropriate care of the item(s) while they are in your control.

Refunds - These will always be given by the same method that is used to pay.

Exchanges - In the event of an exchange for a different item, any balance due can be paid over the phone by credit or debit card or to the company PayPal account.  Any balance due to be returned to you will be done so by the method used to pay.

If goods are damaged in transit to you, or you receive an incorrect item or size, please notify us immediately by email to sales@andralok.com or by telephoning our Customer Service Department on +44 (0) 1424 426 221 between 8am and 5pm Monday – Thursday and between 8am and 12.30pm on Friday. We request you return the damaged goods to us before we ship you a replacement. 

 

Requesting a refund

To request a refund:

Sign In and visit our Contact Us page

Select ‘Request a Refund’ and choose the Order Number for the item you wish to return (for your Order Number please check your Delivery Note)

Please advise the reason for the refund in the comments box

Follow the Returns guidelines and return the unwanted piece of jewellery to us 

 

Returns

When returning an item by post, please follow the guidelines below so that we can refund your payment as quickly as possible:

1. Replace the item in the gift box supplied with it. If this protection has been discarded, please ensure that the item is safely packed as, if it becomes damaged, it may affect our ability to give a refund.

2. Please use the returns address label enclosed with your receipt/invoice, making it clear whether you would like a refund or exchange. 

3. When posting your item, please obtain a proof of posting from your Post Office (this should be free of charge). Please note that in the event of your return not being received by us, no refund can be given unless a Post Office franked proof of posting can be provided.

4. Once we receive your return, subject to complying with our refund policy, we will promptly refund the credit or debit card which was used to purchase the item.